Get in Touch
For customer service, order enquiries, delivery questions, returns or other website-related enquiries, you can contact us by email or WhatsApp.
Email:
WhatsApp:
For existing orders, we recommend including your order number whenever possible so our team can locate your order more efficiently.
Customer Support
Our customer service team aims to respond to enquiries within 1–2 business days.
Response times may be longer during weekends, public holidays, periods of high enquiry volume, or when an enquiry requires additional order or compliance checks.
For urgent order-related questions, you may also contact us via WhatsApp.
Order Enquiries
When contacting us about an existing order, please include your order number where possible.
This helps us locate your order and provide a more efficient response.
For delivery enquiries, please also include your tracking number if one has already been provided.
Customer Support Channels
AUSTOBAC currently provides customer support through:
Email:
WhatsApp:
Please use the contact method that is most convenient for you.
We do not operate a public-facing physical retail store or provide a public customer service address through this website.
Please do not send returns, products or other items to any address unless you have first received specific return instructions from our customer service team.
Age-Restricted Products
AUSTOBAC sells tobacco products and can only supply these products in accordance with applicable Australian laws and age requirements.
Customers must be 18 years of age or older to purchase tobacco products.
Age verification may be required when placing or receiving an order. We may request additional information or identification where required to confirm eligibility.
Returns & Order Support
If you need assistance with a return, damaged or incorrect item, order cancellation, delivery issue or other order-related matter, please contact our customer service team before sending anything back.
Our team will provide the appropriate instructions based on the circumstances of your enquiry.
Important Information
AUSTOBAC provides online customer support for website, order and delivery-related enquiries.
Please do not send sensitive payment information, passwords or other confidential account information by email or WhatsApp.Your name:*Email:Tel number:Message: