1. Contact Us First
If you have a concern about an order, product, delivery, payment, refund or other service issue, we encourage you to contact us first.
Please email:
Where possible, please include your order number and a clear description of the issue so that we can investigate the matter efficiently.
2. Our Response Time
We aim to acknowledge and respond to customer enquiries within 1–2 business days.
Some matters may require additional time where we need to review order records, delivery information, payment information or other relevant details.
We will provide an update where a matter cannot reasonably be resolved within the initial response period.
3. Good-Faith Resolution
We will make reasonable efforts to understand the issue and seek a practical resolution.
Depending on the circumstances, a resolution may include further information, replacement, refund, cancellation or another remedy available under our policies and applicable law.
Nothing in this process limits any rights or remedies available to customers under Australian consumer law.
4. Australian Consumer Law
Transactions through AUSTOBAC Official Store are subject to applicable Australian consumer protection laws, including the Australian Consumer Law (ACL) where applicable.
Our policies do not remove or reduce consumer guarantees or other rights that cannot legally be excluded.
5. External Consumer Assistance
If a dispute cannot be resolved directly with us, customers may wish to seek information or assistance through the Australian Competition and Consumer Commission (ACCC) or the relevant consumer protection agency in their Australian state or territory.
The ACCC provides general information about Australian consumer rights and responsibilities.
6. Applicable Law
Our relationship with customers and transactions made through this website are governed by applicable Australian law.
Any dispute will be dealt with in accordance with the applicable laws and legal processes of Australia.
7. Legal Disclaimer
This page is provided as a general commercial website template and does not constitute legal advice.
Consumer protection and dispute-resolution requirements may vary depending on the circumstances and applicable jurisdiction. Businesses should obtain advice from an appropriately qualified Australian legal professional where necessary.